If you are not completely satisfied with your purchase, you may return goods for refund or exchange, up to 100 days from date of purchase, provided they are in a perfectly resellable condition.

 

ACCEPTABLE CONDITION FOR RETURNS

Any returned items must be in perfect sellable condition to qualify for a refund or exchange. This means we are unable to accept any items if:

• Tags have been removed or labels peeled off.
• Goods are soiled, dirty, marked, damaged, stretched, bleached or faded.
• Goods are scented, e.g. perfume, aftershave, deodorant or smoke etc.
• Goods have been worn or washed.
• Shoes or boots have been worn outside, or shoe boxes damaged.
• Packaging or boxes have been used directly as the postal packaging.
• For hygiene reasons we cannot accept returns for underwear or socks, unless faulty.

We reserve the right to refuse any returns if we do not deem the goods to be in a suitably resellable condition - this means we subsequently need to be able to sell them to someone else without cleaning, repair, repackaging, modification etc. In cases where items are not in a condition to be immediately resellable, they will be returned to you at your own cost. Please do not return any items until you have initiated the returns process with us and have received authorisation to do so (more details below). If you initiate a return without authorisation you risk dispute of the legitimacy of the return, after which the item can only be returned to you at your own cost. If you have any questions or concerns about the condition of the goods you are returning, please email us to check at support@listofgoods.com.

The same 100 day return period applies to faulty goods too, as generally defects will present themselves relatively quickly. Goods alleged to be faulty after this period will not be accepted for return. “Faulty’ refers to production errors or material defects that are clearly unintended by the manufacturer. We cannot accept returns for overuse, misuse, mistreatment or misadventure, only those for which a manufacturing defect is present. All returned goods will be inspected to assess the validity of the claim, and some may need to be sent back to the manufacturer for further inspection. In these cases, we will let you know and the general return timeframes mentioned here will not apply.  

Please be aware that your original shipping fee will not be refunded unless you have received a faulty product, received the wrong item or there are extenuating circumstances, agreed upon and authorised first by List of Goods. 

  

RETURNS PROCESS

1) Please use the messaging form on the contact page or email support@listofgoods.com to initiate the returns process, providing the following information:

• Name
• Email address
• Contact phone number
• Order number
• Item(s) being returned
• Reason for return (for each item returned)
• Whether you would like a refund or exchange (for each item)

 

If you need to find your order number, this can be found on your confirmation email sent at point of purchase, or by logging into your account and reviewing your past orders. You can also email us to provide this number if required. 

If you are requesting an exchange and the item is in stock, it will be held for you and sent out when the returns are received. If the item is no longer in stock, you will be able to select a replacement product or initiate a refund. For security and fraud prevention reasons, returns can only be accepted when communication is initiated from the purchaser’s email address or List of Goods account. 

2) Once our support team have reviewed the request and given the go-ahead to proceed (usually within 48 hours), items should be returned to us at:

List of Goods C/O Diamond Logistics, 2 Charles house, Dawley Brook Road, Dudley, Kingswinford, DY6 7BD

 

Please ensure no labels are attached to the returned item itself or its packaging. Please also ensure that within your package, you include a note that also states the pieces of information referenced above (name, email, phone number, order no., items returned, reason for return and refund or exchange). Without this information we may be unable to link items to cases and process the return.

The cost of returning goods shall be borne by the buyer (you), not List of Goods. We strongly advise you to use a trackable service when returning goods. List of Goods cannot be held responsible for any items lost in transit when sent back to us. They remain the responsibility of the sender (you) until we have confirmed receipt. When exchanging goods, the buyer (you) will pay the postage to return the goods and List of Goods (we) will pay for standard tracked postage to send the new item to any UK address you wish. If you wish to pay the difference for expedited postage, just let us know and we will ensure that happens wherever possible.

3) Once received, we will confirm that the return conditions have been met, before processing the refund or sending another item in exchange. Please allow 2-3 working days to initiate the refund or exchange. We will email you once processed to confirm completion of the return.

If exchanged, the shipping method used will generally be Standard Delivery. If refunding, please allow up to five business days from the completion notification for funds to be visible in your account. All refunds are final once processed and cannot be reversed.

   

CANCELLATIONS

If you wish to cancel your order, please contact us right away so we can attempt to stop any items from being dispatched. If we have not already posted your item, we will cancel and issue a refund or exchange, as desired. If the item has already been processed for dispatch, the item will be posted and we will be unable to refund the cost of delivery to you. In such cases, you may return the goods using the general returns policy above.